Your item must be in its original unused and unopened condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase.
1. Please email your request for refund to firstname.lastname@example.org to request a refund and we will assign you a tracking #.
2. Mail your returned item to:
THM Brands Returns Department Tracking # _______ 4205 Hilaria Way Newport Beach, CA 92663
3. Include in your package a signed letter stating the reason for your return and the original email receipt.
Items cannot be returned if they are opened.
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
All items are subject to a 10% restocking fee, this will be deducted from your refund. This helps cover our processing fee on the credit card transaction. Secondly, it takes time, effort, and paperwork to process returns.
We will also need to deduct the original shipping and handling that was included in your order.
If a clothing or apparel item is in like new condition, you may exchange your clothing item for a different size or color. You will not be subject to a re-stocking fee in this case, but you still will have to pay return shipping.